Return Policy

If you're not satisfied with your purchase, send it back for exchange or refund within 14 days from the date you receive it. Returns must be in pristine condition.   S&P charges are non-refundable. Holiday returns must be returned by the first Friday in January. Gift recipients will receive a non-refundable gift card.

For your protection, send returns insured, return receipt requested.

Call - +1352.844.7189 or email - Info@MyEXEQ.com for a Return Authorization number (RA#) and a ship to address.  

Please note, the cost to ship an item for return / exchange is the customer's responsibility. If the item is an exchange, Exceptional Equestrian will ship the exchanged item (s) to the customer in the Continental US via standard 5-7 day FedEx/USPS/UPS shipping without any charge to the customer.

Sale Returns

All Sale items are final sales.

SAFETY EQUIPMENT

ALL SafetyEquipment are Final Sales

NOTE: 

• By purchasing any of the safety products offered for sale and using it in an equestrian sport the purchaser AGREES FREELY AND VOLUNTARILY TO ASSUME ALL RISKS RELATED TO EQUESTRIAN SPORTS, including the risk of personal injury damage death or property damage.