Return Policy

Your satisfaction is our priority! If you’re not completely happy with your purchase, you can return it for an exchange or refund within 14 days of receiving it. Please ensure that returns are in pristine condition.

Important Details:

• Shipping & Handling Charges: These are non-refundable.
• Holiday Returns: Items purchased during the holiday season must be returned by the first Friday in January.
• Gift Returns: Gift recipients will receive a non-refundable gift card.

Please Note:

• All sale items are Final Sales.
• All safety equipment and safety accessories are Final Sales.

For your protection, we recommend sending returns with insurance and requesting a return receipt.

To initiate a return, please call us at +1 (352) 844-7189 or email us at Info@MyEXEQ.com to obtain a Return Authorization number (RA#) and the appropriate shipping address.

Please note that the cost of shipping items for return or exchange is the responsibility of the customer. If you're exchanging an item, Exceptional Equestrian will ship the exchanged item(s) back to you within the Continental U.S. via standard 5-7 day FedEx/USPS/UPS shipping at no additional charge.

Thank you for choosing Exceptional Equestrian!

 SAFETY EQUIPMENT NOTE: 

• By purchasing any of the safety products offered for sale and using it in an equestrian sport the purchaser AGREES FREELY AND VOLUNTARILY TO ASSUME ALL RISKS RELATED TO EQUESTRIAN SPORTS, including the risk of personal injury damage death or property damage. See Safety Equipment Disclaimer here.